January 13, 2011February 1, 2024communication, customer service, marketing, rectitude, service, transparency, urgency, word of honor The Pain of the Train Wreck – The Art of the Recovery Last month I received a call from what I thought was Citibank at 5:30 PM. The caller asked for my wife and […]
November 3, 2010February 1, 2024attitude, customer service, service, word of honor An Employee to Copy The other night my wife and I were discussing the fact that so many folks today, especially younger employees, have no interest […]
January 26, 2010February 1, 2024attitude, candor, coaching, communication, MQ Clue, word of honor My Halo Might End Up Choking Me Back in November 2009 I wrote a post entitled Maybe Your Business Sucks Because You’re a Flake. In it I lamented the […]