service – shorespeak | Rob Shore

June 23, 2011February 1, 2024communication, experts, listening, sales, service, wholesalers

Tell Me Where It Hurts

Last night my wife drug took me to a seminar at a local doctor’s office for a new 21st Century procedure that promised […]

January 13, 2011February 1, 2024communication, customer service, marketing, rectitude, service, transparency, urgency, word of honor

The Pain of the Train Wreck – The Art of the Recovery

Last month I received a call from what I thought was Citibank at 5:30 PM. The caller asked for my wife and […]

December 15, 2010February 1, 2024attitude, communication, customer service, managers, marketing, passion, sales, service, transparency

What Is Your Why?

December in the financial services business, perhaps all businesses, always provides for a time of reflection. If you’re like me, you are […]

December 3, 2010February 1, 2024attitude, customer service, passion, service

Mama D’s Strikes Again

The newsletter we sent out in March 2010 about Mama D’s drew comments from around the country – folks adding their own […]

November 3, 2010February 1, 2024attitude, customer service, service, word of honor

An Employee to Copy

The other night my wife and I were discussing the fact that so many folks today, especially younger employees, have no interest […]

October 12, 2010February 1, 2024customer service, humor, marketing, sales, service

Caution: Brief and Occasional Train Noise

Are you ever tempted to downplay shortcomings, either in your own business or when evaluating someone else’s? This past weekend my wife […]

September 18, 2010February 1, 2024attitude, communication, customer service, enthusiasm, passion, sales, service

One Bourbon, One Scotch and One Beer

One Bourbon, One Scotch and One Beer is a famous song from George Thorogood and a familiar refrain heard by bartenders the world over. And few are as memorable as Charles […]

June 20, 2010February 1, 2024candor, coaching, customer service, managers, service

Are We In A Permission Based Employment World?

Early last Thursday morning I was shooting a promo video for I Carry The Bag in Laguna Beach with my able bodied […]

May 2, 2010February 1, 2024attitude, customer service, enthusiasm, marketing, passion, sales, service

Be the Mayor of Your Region

While traveling in Manhattan last week I had the opportunity to meet the Mayor of 10th Avenue. More specifically he was the […]

March 17, 2010February 1, 2024communication, managers, sales, service

Are You a Noun or a Verb?

Today I received an email from Vanguard Investments that contained a video from their Chairman Bill McNabb. In the video he spoke […]