March 21, 2011February 1, 2024customer service, marketing, miscellaneous, rectitude, sales, social/new media, transparency Chicanery And Skullduggery Can Kill Your Reputation Some time ago I wrote a post entitled I Don’t Trust You; Now What Were You Saying? that addressed the undermining of […]
February 21, 2011February 1, 2024listening, miscellaneous, rectitude The Legend of 9D One of the perks of having dedicated 1.5 million miles to United Airlines is the ability to upgrade more times than not – […]
January 13, 2011February 1, 2024communication, customer service, marketing, rectitude, service, transparency, urgency, word of honor The Pain of the Train Wreck – The Art of the Recovery Last month I received a call from what I thought was Citibank at 5:30 PM. The caller asked for my wife and […]
February 25, 2009February 1, 2024great meldown, managers, rectitude There Goes The Baby With The Bathwater Are companies today cutting staff so fast that they are throwing out the baby with the bath water? Evidence of this begins […]
September 17, 2008November 7, 2019miscellaneous, rectitude Now For Today’s Hypothetical Headlines Some years ago I was at a conference sponsored by Putnam. One of the guest speakers was asked to render his opinion […]