Category: listening

October 7, 2011February 1, 2024attitude, customer service, listening

Can I See Your ID?

As a red blooded American with access to a Red Carpet Club (read: free cocktails) I felt it was my duty to spend […]

June 23, 2011February 1, 2024communication, experts, listening, sales, service, wholesalers

Tell Me Where It Hurts

Last night my wife drug took me to a seminar at a local doctor’s office for a new 21st Century procedure that promised […]

February 21, 2011February 1, 2024listening, miscellaneous, rectitude

The Legend of 9D

One of the perks of having dedicated 1.5 million miles to United Airlines is the ability to upgrade more times than not – […]

August 21, 2010February 1, 2024communication, experts, listening, marketing, sales

Lay On The Floor And Look Up

When my wife and I built our first home we had little experience with the builder walk through. This is where you are handed a ‘tick […]

February 10, 2010February 1, 2024listening, managers, sales, wholesalers

Strategic Listening? Yeah, yeah, yeah, got it, got it, got it

In this video Tom Peters makes a bold claim – and one I agree with. Strategic listening is more important to an organization’s success than […]

January 10, 2010February 1, 2024coaching, communication, experts, listening, managers, sales

15 Lessons Learned From My Coaching Clients

Whether they are senior leaders looking to sort through the maze of corporate back alleys, up and coming sales stars that want […]

January 5, 2010February 1, 2024candor, communication, enthusiasm, listening, managers, MQ Clue, sales, transparency

I No Longer Resolve to Make Resolutions

I’m not sure when it was that I tossed my half-baked process of New Year’s resolutions out the window. Like many, I […]

December 16, 2009February 1, 2024communication, listening, marketing, wholesalers

10 Gifts You Should Buy Yourself This Holiday Season

Spent hours yesterday assembling a great list of both free and not so free items that you should consider buying for yourself. […]

December 14, 2009February 1, 2024coaching, experts, listening, MQ Clue

Have You Thought About Your Intangible Credibility?

During the course of any given day I have the pleasure of speaking to lots of great clients, prospects and colleagues. Among […]

August 17, 2009February 1, 2024coaching, communication, listening, managers, miscellaneous, sales

Sales Managers Do Not Know How To Interview

Common comment from clients, colleagues and contacts: sales managers do not know how to conduct an interview. “All she did was talk […]