October 12, 2010February 1, 2024customer service, humor, marketing, sales, service Caution: Brief and Occasional Train Noise Are you ever tempted to downplay shortcomings, either in your own business or when evaluating someone else’s? This past weekend my wife […]
April 17, 2010February 1, 2024attitude, communication, huh?, humor, marketing, MQ Clue When Memorability Backfires As I made my way back from Birmingham (thanks Regions Bank), and killed time at Houston IAH, I scooped up a copy […]
January 22, 2010February 1, 2024attitude, humor, marketing, miscellaneous, sales Activity Breeds Apptivity? As I jet my way home from an engagement at one of the nation’s preeminent providers of life insurance, I can’t help […]
February 20, 2009February 1, 2024communication, customer service, humor, miscellaneous Memorable Advertising: JetBlue – Welcome Bigwigs Sometimes companies just get it. They know that to stand out in the sea of sameness they need to take creativity to […]