enthusiasm – shorespeak | Rob Shore

August 17, 2011February 1, 2024communication, customer service, enthusiasm, passion, sales

They Call Me Termite Terry

Apparently we live in a region of the country where termites are particularly fierce. And the fact that I am just now […]

March 14, 2011February 1, 2024attitude, customer service, enthusiasm, MQ Clue, passion

Have You Met Anita?

Sometimes we meet people that are simply unforgettable. They say or do things that leave indelible marks on us. These folks have […]

November 8, 2010February 1, 2024enthusiasm, experts, marketing, miscellaneous, MQ Clue, passion, sales

Are You Willing To Go Over The Top?

Last month was the annual Schwab IMPACT conference and I Carry The Bag, along with 3000 attendees and vendors, was there to […]

September 18, 2010February 1, 2024attitude, communication, customer service, enthusiasm, passion, sales, service

One Bourbon, One Scotch and One Beer

One Bourbon, One Scotch and One Beer is a famous song from George Thorogood and a familiar refrain heard by bartenders the world over. And few are as memorable as Charles […]

September 12, 2010February 1, 2024attitude, coaching, enthusiasm, experts, sales

You’ve Got to Get Your Teeth Kicked In

During my years at OppenheimerFunds, I spent a ton of time training future bank platform reps how to sell mutual funds. Each […]

August 9, 2010February 1, 2024attitude, candor, enthusiasm, experts, marketing, MQ Clue

When Did You Stop Learning?

Last week I had lunch with my friend Mike. His brother “Jake” sells commercial insurance. He has created a focused and tight […]

June 6, 2010February 1, 2024enthusiasm, marketing, miscellaneous, passion, sales

Hold Me Closer, Tony Danza

Admit it. From time to time you see a service or product and think, “why didn’t I think of that?” Examples of […]

May 2, 2010February 1, 2024attitude, customer service, enthusiasm, marketing, passion, sales, service

Be the Mayor of Your Region

While traveling in Manhattan last week I had the opportunity to meet the Mayor of 10th Avenue. More specifically he was the […]

January 5, 2010February 1, 2024candor, communication, enthusiasm, listening, managers, MQ Clue, sales, transparency

I No Longer Resolve to Make Resolutions

I’m not sure when it was that I tossed my half-baked process of New Year’s resolutions out the window. Like many, I […]

July 7, 2009February 1, 2024attitude, coaching, enthusiasm, great meldown, managers, sales

Wholesalers Neglected Due to Management Cutbacks

Each month for the last eighteen I have produced a newsletter that goes out to a list of roughly 1300 readers. The […]