Category: customer service

October 7, 2011February 1, 2024attitude, customer service, listening

Can I See Your ID?

As a red blooded American with access to a Red Carpet Club (read: free cocktails) I felt it was my duty to spend […]

August 17, 2011February 1, 2024communication, customer service, enthusiasm, passion, sales

They Call Me Termite Terry

Apparently we live in a region of the country where termites are particularly fierce. And the fact that I am just now […]

May 10, 2011February 1, 2024communication, customer service, marketing, MQ Clue, sales, wholesalers

Virgins Wanted

Last week I attended a dinner for financial advisors. As the first drinks were being served and the conversation was starting to […]

March 21, 2011February 1, 2024customer service, marketing, miscellaneous, rectitude, sales, social/new media, transparency

Chicanery And Skullduggery Can Kill Your Reputation

Some time ago I wrote a post entitled I Don’t Trust You; Now What Were You Saying? that addressed the undermining of […]

March 14, 2011February 1, 2024attitude, customer service, enthusiasm, MQ Clue, passion

Have You Met Anita?

Sometimes we meet people that are simply unforgettable. They say or do things that leave indelible marks on us. These folks have […]

January 13, 2011February 1, 2024communication, customer service, marketing, rectitude, service, transparency, urgency, word of honor

The Pain of the Train Wreck – The Art of the Recovery

Last month I received a call from what I thought was Citibank at 5:30 PM. The caller asked for my wife and […]

December 15, 2010February 1, 2024attitude, communication, customer service, managers, marketing, passion, sales, service, transparency

What Is Your Why?

December in the financial services business, perhaps all businesses, always provides for a time of reflection. If you’re like me, you are […]

December 3, 2010February 1, 2024attitude, customer service, passion, service

Mama D’s Strikes Again

The newsletter we sent out in March 2010 about Mama D’s drew comments from around the country – folks adding their own […]

November 3, 2010February 1, 2024attitude, customer service, service, word of honor

An Employee to Copy

The other night my wife and I were discussing the fact that so many folks today, especially younger employees, have no interest […]

October 12, 2010February 1, 2024customer service, humor, marketing, sales, service

Caution: Brief and Occasional Train Noise

Are you ever tempted to downplay shortcomings, either in your own business or when evaluating someone else’s? This past weekend my wife […]