communication – shorespeak | Rob Shore

September 23, 2011February 1, 2024communication, experts, marketing, sales

8 Ways Sales Professionals Improve Their Presentation Skills

Recently I attended an event that afforded me an opportunity to hear seven sales presentations, back to back. The presenters ranged from […]

August 17, 2011February 1, 2024communication, customer service, enthusiasm, passion, sales

They Call Me Termite Terry

Apparently we live in a region of the country where termites are particularly fierce. And the fact that I am just now […]

June 23, 2011February 1, 2024communication, experts, listening, sales, service, wholesalers

Tell Me Where It Hurts

Last night my wife drug took me to a seminar at a local doctor’s office for a new 21st Century procedure that promised […]

May 10, 2011February 1, 2024communication, customer service, marketing, MQ Clue, sales, wholesalers

Virgins Wanted

Last week I attended a dinner for financial advisors. As the first drinks were being served and the conversation was starting to […]

January 13, 2011February 1, 2024communication, customer service, marketing, rectitude, service, transparency, urgency, word of honor

The Pain of the Train Wreck – The Art of the Recovery

Last month I received a call from what I thought was Citibank at 5:30 PM. The caller asked for my wife and […]

December 15, 2010February 1, 2024attitude, communication, customer service, managers, marketing, passion, sales, service, transparency

What Is Your Why?

December in the financial services business, perhaps all businesses, always provides for a time of reflection. If you’re like me, you are […]

September 18, 2010February 1, 2024attitude, communication, customer service, enthusiasm, passion, sales, service

One Bourbon, One Scotch and One Beer

One Bourbon, One Scotch and One Beer is a famous song from George Thorogood and a familiar refrain heard by bartenders the world over. And few are as memorable as Charles […]

August 21, 2010February 1, 2024communication, experts, listening, marketing, sales

Lay On The Floor And Look Up

When my wife and I built our first home we had little experience with the builder walk through. This is where you are handed a ‘tick […]

July 11, 2010February 1, 2024coaching, communication, customer service, experts, marketing, passion, sales

Are You An Automatic?

Way back in the early 1980’s I helped establish a small executive search firm in Los Angeles. As we were new on […]