Yesterday I was at LAX and while waiting for my flight to board I observed Stan. Stan is a gate agent for Alaska Air and was boarding a flight to Seattle. In the customary fashion passengers lined up and Stan scanned their boarding pass before allowing them to get on the flight. What was not [...]
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Yesterday I spoke to a group of managers that are responsible for reps located in one of the nations premier banks. The meeting was arranged by their boss who runs the Western U.S. for the brokerage division. His goal for the meeting was to increase the Memorability of his direct reports and the brokers located [...]
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