Have you ever been to a restaurant and heard the waiter say, “How are we this evening?”
I don’t know about you but this drives me nuts.
Today I called Verizon as my less than 6 month old Blackberry 8330 was flashing the red light of death.
In speaking with the tech support rep he asked the following:
“How long have we been having this problem?”
“Can we plug the unit into the charger?”
“Did we pull the battery and try to reboot?”
After patiently putting up with this juvenile approach and determining that he would need to send me a new smart phone, the following exchange ensued:
me: “So I guess I’ll need to reinstall all my applications and reinstall all extra programs?”
tech: “Yes, we’ll need to reinstall all your programs”
me: “Well, unless you’re coming to my office it is ME, not we, that will have to install the programs”
tech: “Er, well, yes, it is you that will have to reinstall”
To all customer service, help desk, phone rep type folks that read this, I implore you – this condescending approach only serves to exacerbate the problem.
It’s not we, it’s me.
